Categories where Zendesk and Freshworks compete
Zendesk
Comparing the customer bases of Zendesk and Freshworks, we can see that Zendesk has 165070 customer(s), while Freshworks has 33901 customer(s). In the Knowledge Management category, with 165070 customer(s) Zendesk stands at 2nd place by ranking, while Freshworks with 33901 customer(s), is at the 5th place.
Zendesk
2nd
165070 Customer
Freshworks
5th
33901 Customer
Zendesk has a 12.37% market share in the Knowledge Management category, while Freshworks has a 2.54% market share in the same space.
Comparing Zendesk and Freshworks customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Freshworks has more customers in United States.
Zendesk
Freshworks
Gain actionable insights about the buying patterns of Zendesk vs Freshworks’s target audience.
Zendesk
New
863 Customer
Lost
1212 Customer
Freshworks
New
199 Customer
Lost
246 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Freshworks compete against each other?
Zendesk and Freshworks compete against each other in the Contact Center, Customer Experience, Knowledge Management, Customer Support Services, Instant Messaging And Chat.
How does the market share of Zendesk and Freshworks compare in the Knowledge Management market?
How many customers are acquired by Zendesk and Freshworks in the Knowledge Management segment?
What are the countries in which Zendesk and Freshworks has more customers?
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