Categories where NICE inContact and Genesys PureCloud compete
NICE inContact
Comparing the customer bases of NICE inContact and Genesys PureCloud, we can see that NICE inContact has 3491 customer(s), while Genesys PureCloud has 3060 customer(s). In the Interactive Voice Response (IVR) category, with 3491 customer(s) NICE inContact stands at 3rd place by ranking, while Genesys PureCloud with 3060 customer(s), is at the 5th place.
NICE inContact
3rd
3491 Customer
Genesys PureCloud
5th
3060 Customer
NICE inContact has a 1.89% market share in the Interactive Voice Response (IVR) category, while Genesys PureCloud has a 1.66% market share in the same space.
Comparing NICE inContact and Genesys PureCloud customers based on their geographic location, we can see that NICE inContact has more customers in United States, United Kingdom and Canada, while Genesys PureCloud has more customers in United States.
NICE inContact
Genesys PureCloud
Gain actionable insights about the buying patterns of NICE inContact vs Genesys PureCloud’s target audience.
NICE inContact
New
29 Customer
Lost
57 Customer
Genesys PureCloud
New
46 Customer
Lost
91 Customer
Find answers to the most often asked questions by users.
What are the different markets in which NICE inContact and Genesys PureCloud compete against each other?
NICE inContact and Genesys PureCloud compete against each other in the Communication, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Auto Dialer.
How does the market share of NICE inContact and Genesys PureCloud compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by NICE inContact and Genesys PureCloud in the Interactive Voice Response (IVR) segment?
What are the countries in which NICE inContact and Genesys PureCloud has more customers?
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