Categories where Genesys and Genesys PureCloud compete
Genesys
Comparing the customer bases of Genesys and Genesys PureCloud, we can see that Genesys has 5639 customer(s), while Genesys PureCloud has 3091 customer(s). In the Interactive Voice Response (IVR) category, with 5639 customer(s) Genesys stands at 2nd place by ranking, while Genesys PureCloud with 3091 customer(s), is at the 4th place.
Genesys
2nd
5639 Customer
Genesys PureCloud
4th
3091 Customer
Genesys has a 3.05% market share in the Interactive Voice Response (IVR) category, while Genesys PureCloud has a 1.67% market share in the same space.
Comparing Genesys and Genesys PureCloud customers based on their geographic location, we can see that Genesys has more customers in United States, Australia and United Kingdom, while Genesys PureCloud has more customers in United States.
Genesys
Genesys PureCloud
Gain actionable insights about the buying patterns of Genesys vs Genesys PureCloud’s target audience.
Genesys
New
31 Customer
Lost
28 Customer
Genesys PureCloud
New
60 Customer
Lost
101 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Genesys and Genesys PureCloud compete against each other?
Genesys and Genesys PureCloud compete against each other in the Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR), Auto Dialer.
How does the market share of Genesys and Genesys PureCloud compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Genesys and Genesys PureCloud in the Interactive Voice Response (IVR) segment?
What are the countries in which Genesys and Genesys PureCloud has more customers?
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