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Genesys PureCloud

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Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

Instant Messaging And Chat
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Market Share of Genesys PureCloud

Current Customer(s)

3060

Market Share (Est.)

0.06%

Ranking

#31

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 74.65%, Slack with 8.45%, Zendesk with 3.27% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite375884474.65%Genesys PureCloud vs G Suite
Slack4254468.45%Genesys PureCloud vs Slack
Zendesk1644743.27%Genesys PureCloud vs Zendesk
Zoho Mail1372502.73%Genesys PureCloud vs Zoho Mail
Intercom790651.57%Genesys PureCloud vs Intercom
Microsoft Teams562101.12%Genesys PureCloud vs Microsoft Teams
Tidio557111.11%Genesys PureCloud vs Tidio
Snapchat431610.86%Genesys PureCloud vs Snapchat
LiveChat340340.68%Genesys PureCloud vs LiveChat
Skype337890.67%Genesys PureCloud vs Skype
Zoho SalesIQ302440.60%Genesys PureCloud vs Zoho SalesIQ
Podium269840.54%Genesys PureCloud vs Podium
Crisp206860.41%Genesys PureCloud vs Crisp
Drift151140.30%Genesys PureCloud vs Drift
Smartsupp Live Chat146900.29%Genesys PureCloud vs Smartsupp Live Chat
Salesforce Service Cloud140370.28%Genesys PureCloud vs Salesforce Service Cloud
Pure Chat117080.23%Genesys PureCloud vs Pure Chat
Freshchat110540.22%Genesys PureCloud vs Freshchat
GetSiteControl100600.20%Genesys PureCloud vs GetSiteControl
LiveAgent73450.15%Genesys PureCloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Instant Messaging And Chat category are G Suite with 74.65%, Slack with 8.45%, Zendesk with 3.27% market share.

Genesys PureCloud vs G Suite

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Genesys PureCloud vs Slack

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Genesys PureCloud vs Zendesk

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Genesys PureCloud vs Zoho Mail

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Genesys PureCloud vs Intercom

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Genesys PureCloud vs Microsoft Teams

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Genesys PureCloud vs Tidio

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Genesys PureCloud vs Snapchat

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Customers of Genesys PureCloud

Around the world in 2024, over 3059 companies have started using Genesys PureCloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
ManpowerGroup10,000+MilwaukeeWisconsinUnited States
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Alcatel - Lucent10,000+New ProvidenceNew JerseyUnited States
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State Of Missouri10,000+Jefferson CityMissouriUnited States
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NCR Corporation10,000+AtlantaGeorgiaUnited States
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Hewlett-Packard Enterprise Company10,000+San JoseCaliforniaUnited States
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HCL Technologies Ltd10,000+NoidaUttar PradeshIndia
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VXI Global Solutions10,000+Los AngelesCaliforniaUnited States
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American Standard10,000+PiscatawayNew JerseyUnited States
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Finning International Inc10,000+VancouverBritish ColumbiaCanada
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Sun International Management Limited10,000+JohannesburgGautengSouth Africa
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Genesys PureCloud Customers by Products and Services

The top three products and services offering customers that use Genesys PureCloud for Instant Messaging And Chat are Insurance (73), Cloud Services (61), Managed Services (58).

Customers

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Genesys PureCloud Customers by Employee Size

The majority of Genesys PureCloud's customers for the instant-messaging-chat category fall in the company size of 100 - 249 employees (505 companies), 1,000 - 4,999 employees (478 companies), 20 - 49 employees (371 companies).

Employee Size

Genesys PureCloud Customers by Geography

The top three geographies of Genesys PureCloud for instant-messaging-chat are the United States with 1321(52.34%), Australia with 395(15.65%), United Kingdom with 345(13.67%) customers respectively.

Customers

Employees of Genesys PureCloud

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Also see other Products/Services by Genesys PureCloud in:

Auto Dialer
Customer Engagement
VoIP And SIP
Unified Communications
Fax Server

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys PureCloud competitors?

Genesys PureCloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zendesk. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs G Suite Genesys PureCloud vs Slack Genesys PureCloud vs Zendesk.

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What is Genesys PureCloud customer distribution based on company size?

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What is Genesys PureCloud market share in the instant-messaging-chat?

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What are the top countries that use Genesys PureCloud?

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What are the top industries that use Genesys PureCloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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