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Salesforce Service Cloud

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Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users cus...Read more

Instant Messaging And Chat
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Market Share of Salesforce Service Cloud

Current Customer(s)

14037

Market Share (Est.)

0.28%

Ranking

#16

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 74.65%, Slack with 8.45%, Zendesk with 3.27% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite375884474.65%Salesforce Service Cloud vs G Suite
Slack4254468.45%Salesforce Service Cloud vs Slack
Zendesk1644743.27%Salesforce Service Cloud vs Zendesk
Zoho Mail1372502.73%Salesforce Service Cloud vs Zoho Mail
Intercom790651.57%Salesforce Service Cloud vs Intercom
Microsoft Teams562101.12%Salesforce Service Cloud vs Microsoft Teams
Tidio557111.11%Salesforce Service Cloud vs Tidio
Snapchat431610.86%Salesforce Service Cloud vs Snapchat
LiveChat340340.68%Salesforce Service Cloud vs LiveChat
Skype337890.67%Salesforce Service Cloud vs Skype
Zoho SalesIQ302440.60%Salesforce Service Cloud vs Zoho SalesIQ
Podium269840.54%Salesforce Service Cloud vs Podium
Crisp206860.41%Salesforce Service Cloud vs Crisp
Drift151140.30%Salesforce Service Cloud vs Drift
Smartsupp Live Chat146900.29%Salesforce Service Cloud vs Smartsupp Live Chat
Pure Chat117080.23%Salesforce Service Cloud vs Pure Chat
Freshchat110540.22%Salesforce Service Cloud vs Freshchat
GetSiteControl100600.20%Salesforce Service Cloud vs GetSiteControl
LiveAgent73450.15%Salesforce Service Cloud vs LiveAgent
Bitrix2469680.14%Salesforce Service Cloud vs Bitrix24
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 74.65%, Slack with 8.45%, Zendesk with 3.27% market share.

Salesforce Service Cloud vs G Suite

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Salesforce Service Cloud vs Slack

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Zoho Mail

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Microsoft Teams

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Salesforce Service Cloud vs Tidio

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Salesforce Service Cloud vs Snapchat

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Customers of Salesforce Service Cloud

Around the world in 2024, over 14034 companies have started using Salesforce Service Cloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Dentsply Sirona, Inc.10,000+CharlotteNorth CarolinaUnited States
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Nuance Communications, Inc.10,000+BurlingtonMassachusettsUnited States
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U.S. Bancorp10,000+MinneapolisMinnesotaUnited States
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Qantas Airways Limited10,000+MascotNew South WalesAustralia
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MilliporeSigma10,000+BillericaMassachusettsUnited States
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Sun Life Financial10,000+TorontoOntarioCanada
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ICON10,000+North WalesPennsylvaniaUnited States
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University Of Alabama At Birmingham10,000+BirminghamAlabamaUnited States
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Thomson Reuters Corporation10,000+TorontoOntarioCanada
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Samsung Electronics Co10,000+SuwonGyeonggi-doKorea
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Instant Messaging And Chat are Salesforce (311), Consulting (243), Crm (240).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (2527 companies), 20 - 49 employees (2345 companies), 100 - 249 employees (1993 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for instant-messaging-chat are the United States with 7918(66.48%), United Kingdom with 965(8.10%), India with 665(5.58%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Contact Center
Knowledge Management
Customer Support Services
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zendesk. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs G Suite Salesforce Service Cloud vs Slack Salesforce Service Cloud vs Zendesk.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the instant-messaging-chat?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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