Question 1

What are the different markets in which
        Kayako and
        ZupportDesk compete against each other?

Accepted Answer

Kayako and
        ZupportDesk compete against each other in
        the Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        Kayako
        and ZupportDesk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.65%
        market share in comparison to
        ZupportDesk’s
        0.02%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        ZupportDesk holds the
        76th spot.

Question 3

How many customers are acquired by
        Kayako and
        ZupportDesk in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,205 customers and
        ZupportDesk has
        14 customers in the
        Helpdesk Tools
        segment. Kayako has
        1191 more customers than
        ZupportDesk in this category.

Question 4

What are the countries in which
        Kayako and
        ZupportDesk has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
ZupportDesk has more customers in United States, Sri Lanka and Australia.

Kayako Vs ZupportDesk : In-Depth Comparison

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Comparing the customer bases of Kayako and ZupportDesk

Comparing the market share of Kayako and ZupportDesk

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