Question 1

What are the different markets in which
        Kayako and
        HelpMaster compete against each other?

Accepted Answer

Kayako and
        HelpMaster compete against each other in
        the Billing And Invoicing, Customer Experience, Development Tools, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Kayako
        and HelpMaster compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.65%
        market share in comparison to
        HelpMaster’s
        0.04%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        HelpMaster holds the
        66th spot.

Question 3

How many customers are acquired by
        Kayako and
        HelpMaster in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,205 customers and
        HelpMaster has
        26 customers in the
        Helpdesk Tools
        segment. Kayako has
        1179 more customers than
        HelpMaster in this category.

Question 4

What are the countries in which
        Kayako and
        HelpMaster has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
HelpMaster has more customers in United States, Australia and Brazil.

Kayako Vs HelpMaster : In-Depth Comparison

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Comparing the customer bases of Kayako and HelpMaster

Comparing the market share of Kayako and HelpMaster

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