Question 1

What are the different markets in which
        Trustpilot and
        Genesys compete against each other?

Accepted Answer

Trustpilot and
        Genesys compete against each other in
        the Customer Experience, Communication, Contact Center, Interactive Voice Response (IVR), Reputation Management.

Question 2

How does the market share of
        Trustpilot
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Trustpilot has a
        12.50%
        market share in comparison to
        Genesys’s
        0.88%.
        Since it has a better market share coverage,
        Trustpilot holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        22nd spot.

Question 3

How many customers are acquired by
        Trustpilot and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Trustpilot has
        159,053 customers and
        Genesys has
        11,246 customers in the
        Customer Experience
        segment. Trustpilot has
        147807 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Trustpilot and
        Genesys has more customers?

Accepted Answer

Trustpilot has more customers in United Kingdom, United States and Netherlands.
Genesys has more customers in United States, United Kingdom and Australia.

Trustpilot Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Trustpilot and Genesys

Comparing the market share of Trustpilot and Genesys

Compare Trustpilot vs Genesys customers by geography

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