Question 1

What are the different markets in which
        Sitecore and
        LiveAgent compete against each other?

Accepted Answer

Sitecore and
        LiveAgent compete against each other in
        the Customer Experience, Audience Insights, Contact Center, Customer Data Integration, Helpdesk Tools.

Question 2

How does the market share of
        Sitecore
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Sitecore has a
        0.87%
        market share in comparison to
        LiveAgent’s
        0.52%.
        Since it has a better market share coverage,
        Sitecore holds the
        22nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        26th spot.

Question 3

How many customers are acquired by
        Sitecore and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Sitecore has
        10,694 customers and
        LiveAgent has
        6,465 customers in the
        Customer Experience
        segment. Sitecore has
        4229 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Sitecore and
        LiveAgent has more customers?

Accepted Answer

Sitecore has more customers in United States, United Kingdom and India.
LiveAgent has more customers in United States, United Kingdom and Canada.

Sitecore Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Sitecore and LiveAgent

Comparing the market share of Sitecore and LiveAgent

Compare Sitecore vs LiveAgent customers by geography

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