Question 1

What are the different markets in which
        Podium and
        Salesforce Service Cloud compete against each other?

Accepted Answer

Podium and
        Salesforce Service Cloud compete against each other in
        the Customer Experience, Instant Messaging And Chat, Contact Center, Customer Engagement, Customer Satisfaction Ratings.

Question 2

How does the market share of
        Podium
        and Salesforce Service Cloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Podium has a
        1.70%
        market share in comparison to
        Salesforce Service Cloud’s
        1.25%.
        Since it has a better market share coverage,
        Podium holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Salesforce Service Cloud holds the
        18th spot.

Question 3

How many customers are acquired by
        Podium and
        Salesforce Service Cloud in the
        Customer Experience segment?

Accepted Answer

Podium has
        21,655 customers and
        Salesforce Service Cloud has
        15,895 customers in the
        Customer Experience
        segment. Podium has
        5760 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        Podium and
        Salesforce Service Cloud has more customers?

Accepted Answer

Podium has more customers in United States, Australia and Canada.
Salesforce Service Cloud has more customers in United States, United Kingdom and India.

Podium Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of Podium and Salesforce Service Cloud

Comparing the market share of Podium and Salesforce Service Cloud

Compare Podium vs Salesforce Service Cloud customers by geography

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