Question 1

What are the different markets in which
        Zoho CRM and
        NICE CXone compete against each other?

Accepted Answer

Zoho CRM and
        NICE CXone compete against each other in
        the Customer Experience, Cloud Contact Center Software, Contact Management, Customer Engagement, Lead Management.

Question 2

How does the market share of
        Zoho CRM
        and NICE CXone compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.08%
        market share in comparison to
        NICE CXone’s
        0.05%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        NICE CXone holds the
        68th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        NICE CXone in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        24,193 customers and
        NICE CXone has
        634 customers in the
        Customer Experience
        segment. Zoho CRM has
        23559 more customers than
        NICE CXone in this category.

Question 4

What are the countries in which
        Zoho CRM and
        NICE CXone has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
NICE CXone has more customers in United States, United Kingdom and Australia.

Zoho CRM Vs NICE CXone : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and NICE CXone

Comparing the market share of Zoho CRM and NICE CXone

Compare Zoho CRM vs NICE CXone customers by geography

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