Question 1

What are the different markets in which
        Zendesk and
        Interakt compete against each other?

Accepted Answer

Zendesk and
        Interakt compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Interakt compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.31%
        market share in comparison to
        Interakt’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Interakt holds the
        126th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Interakt in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        165,070 customers and
        Interakt has
        70 customers in the
        Customer Experience
        segment. Zendesk has
        165000 more customers than
        Interakt in this category.

Question 4

What are the countries in which
        Zendesk and
        Interakt has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Interakt has more customers in India, United States and Netherlands.

Zendesk Vs Interakt : In-Depth Comparison

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Comparing the customer bases of Zendesk and Interakt

Comparing the market share of Zendesk and Interakt

Compare Zendesk vs Interakt customers by geography

Customer Movements for this month

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