Question 1

What are the different markets in which
        Zendesk and
        Verint compete against each other?

Accepted Answer

Zendesk and
        Verint compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Verint compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.69%
        market share in comparison to
        Verint’s
        0.18%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Verint holds the
        15th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Verint in the
        Contact Center segment?

Accepted Answer

Zendesk has
        177,977 customers and
        Verint has
        3,742 customers in the
        Contact Center
        segment. Zendesk has
        174235 more customers than
        Verint in this category.

Question 4

What are the countries in which
        Zendesk and
        Verint has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Verint has more customers in United States, United Kingdom and Canada.

Zendesk Vs Verint : In-Depth Comparison

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Comparing the customer bases of Zendesk and Verint

Comparing the market share of Zendesk and Verint

Compare Zendesk vs Verint customers by geography

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