Question 1

What are the different markets in which
        Zendesk and
        RingCentral RingCX compete against each other?

Accepted Answer

Zendesk and
        RingCentral RingCX compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and RingCentral RingCX compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.19%
        market share in comparison to
        RingCentral RingCX’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        RingCentral RingCX holds the
        48th spot.

Question 3

How many customers are acquired by
        Zendesk and
        RingCentral RingCX in the
        Contact Center segment?

Accepted Answer

Zendesk has
        171,504 customers and
        RingCentral RingCX has
        278 customers in the
        Contact Center
        segment. Zendesk has
        171226 more customers than
        RingCentral RingCX in this category.

Question 4

What are the countries in which
        Zendesk and
        RingCentral RingCX has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
RingCentral RingCX has more customers in United States, United Kingdom and Australia.

Zendesk Vs RingCentral RingCX : In-Depth Comparison

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Comparing the customer bases of Zendesk and RingCentral RingCX

Comparing the market share of Zendesk and RingCentral RingCX

Compare Zendesk vs RingCentral RingCX customers by geography

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