Question 1

What are the different markets in which
        Zendesk and
        Ytel Platform compete against each other?

Accepted Answer

Zendesk and
        Ytel Platform compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Applicant Tracking, Application Development, Appointment Reminder.

Question 2

How does the market share of
        Zendesk
        and Ytel Platform compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.05%
        market share in comparison to
        Ytel Platform’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Ytel Platform holds the
        113rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Ytel Platform in the
        Contact Center segment?

Accepted Answer

Zendesk has
        165,070 customers and
        Ytel Platform has
        9 customers in the
        Contact Center
        segment. Zendesk has
        165061 more customers than
        Ytel Platform in this category.

Question 4

What are the countries in which
        Zendesk and
        Ytel Platform has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Ytel Platform has more customers in United States and Canada.

Zendesk Vs Ytel Platform : In-Depth Comparison

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Comparing the customer bases of Zendesk and Ytel Platform

Comparing the market share of Zendesk and Ytel Platform

Compare Zendesk vs Ytel Platform customers by geography

Customer Movements for this month

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