Question 1

What are the different markets in which
        LiveAgent and
        VCC Live compete against each other?

Accepted Answer

LiveAgent and
        VCC Live compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and VCC Live compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.59%
        market share in comparison to
        VCC Live’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        VCC Live holds the
        79th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        VCC Live in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,469 customers and
        VCC Live has
        43 customers in the
        Contact Center
        segment. LiveAgent has
        7426 more customers than
        VCC Live in this category.

Question 4

What are the countries in which
        LiveAgent and
        VCC Live has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
VCC Live has more customers in Hungary, United States and France.

LiveAgent Vs VCC Live : In-Depth Comparison

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Comparing the customer bases of LiveAgent and VCC Live

Comparing the market share of LiveAgent and VCC Live

Compare LiveAgent vs VCC Live customers by geography

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