Categories where Salesforce Service Cloud and Genesys compete
Salesforce Service Cloud
Comparing the customer bases of Salesforce Service Cloud and Genesys, we can see that Salesforce Service Cloud has 14037 customer(s), while Genesys has 5549 customer(s). In the Contact Center category, with 14037 customer(s) Salesforce Service Cloud stands at 5th place by ranking, while Genesys with 5549 customer(s), is at the 9th place.
Salesforce Service Cloud
5th
14037 Customer
Genesys
9th
5549 Customer
Salesforce Service Cloud has a 1.11% market share in the Contact Center category, while Genesys has a 0.44% market share in the same space.
Comparing Salesforce Service Cloud and Genesys customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States, United Kingdom and India, while Genesys has more customers in United States.
Salesforce Service Cloud
Genesys
Gain actionable insights about the buying patterns of Salesforce Service Cloud vs Genesys’s target audience.
Salesforce Service Cloud
New
272 Customer
Lost
284 Customer
Genesys
New
26 Customer
Lost
28 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Salesforce Service Cloud and Genesys compete against each other?
Salesforce Service Cloud and Genesys compete against each other in the Contact Center, Customer Experience, Communication, Customer Engagement, Customer Support Services.
How does the market share of Salesforce Service Cloud and Genesys compare in the Contact Center market?
How many customers are acquired by Salesforce Service Cloud and Genesys in the Contact Center segment?
What are the countries in which Salesforce Service Cloud and Genesys has more customers?
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