Question 1

What are the different markets in which
        Zendesk and
        Ottspott compete against each other?

Accepted Answer

Zendesk and
        Ottspott compete against each other in
        the Contact Center, Communication, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Ottspott compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.00%
        market share in comparison to
        Ottspott’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Ottspott holds the
        112nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Ottspott in the
        Contact Center segment?

Accepted Answer

Zendesk has
        163,387 customers and
        Ottspott has
        8 customers in the
        Contact Center
        segment. Zendesk has
        163379 more customers than
        Ottspott in this category.

Question 4

What are the countries in which
        Zendesk and
        Ottspott has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Ottspott has more customers in United States and France.

Zendesk Vs Ottspott : In-Depth Comparison

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Comparing the customer bases of Zendesk and Ottspott

Comparing the market share of Zendesk and Ottspott

Compare Zendesk vs Ottspott customers by geography

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