Question 1

What are the different markets in which
        Bitrix24 and
        NICE inContact compete against each other?

Accepted Answer

Bitrix24 and
        NICE inContact compete against each other in
        the Communication, Contact Center, Business Phone Systems, Call Recording, Cloud Contact Center Software.

Question 2

How does the market share of
        Bitrix24
        and NICE inContact compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Bitrix24 has a
        0.47%
        market share in comparison to
        NICE inContact’s
        0.15%.
        Since it has a better market share coverage,
        Bitrix24 holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        NICE inContact holds the
        18th spot.

Question 3

How many customers are acquired by
        Bitrix24 and
        NICE inContact in the
        Contact Center segment?

Accepted Answer

Bitrix24 has
        9,444 customers and
        NICE inContact has
        2,963 customers in the
        Contact Center
        segment. Bitrix24 has
        6481 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Bitrix24 and
        NICE inContact has more customers?

Accepted Answer

Bitrix24 has more customers in Brazil, United States and Kazakhstan.
NICE inContact has more customers in United States, United Kingdom and Canada.

Bitrix24 Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Bitrix24 and NICE inContact

Comparing the market share of Bitrix24 and NICE inContact

Compare Bitrix24 vs NICE inContact customers by geography

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