Question 1

What are the different markets in which
        LiveAgent and
        MiContact Center compete against each other?

Accepted Answer

LiveAgent and
        MiContact Center compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        LiveAgent
        and MiContact Center compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.59%
        market share in comparison to
        MiContact Center’s
        0.02%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        MiContact Center holds the
        46th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        MiContact Center in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,469 customers and
        MiContact Center has
        245 customers in the
        Contact Center
        segment. LiveAgent has
        7224 more customers than
        MiContact Center in this category.

Question 4

What are the countries in which
        LiveAgent and
        MiContact Center has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
MiContact Center has more customers in United States, United Kingdom and Netherlands.

LiveAgent Vs MiContact Center : In-Depth Comparison

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Comparing the customer bases of LiveAgent and MiContact Center

Comparing the market share of LiveAgent and MiContact Center

Compare LiveAgent vs MiContact Center customers by geography

Customer Movements for this month

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