Question 1

What are the different markets in which
        LiveAgent and
        Desk.com Chat compete against each other?

Accepted Answer

LiveAgent and
        Desk.com Chat compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Desk.com Chat compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.28%
        market share in comparison to
        Desk.com Chat’s
        0.09%.
        Since it has a better market share coverage,
        LiveAgent holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Desk.com Chat holds the
        26th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Desk.com Chat in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,018 customers and
        Desk.com Chat has
        1,828 customers in the
        Contact Center
        segment. LiveAgent has
        4190 more customers than
        Desk.com Chat in this category.

Question 4

What are the countries in which
        LiveAgent and
        Desk.com Chat has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Desk.com Chat has more customers in United States, United Kingdom and Canada.

LiveAgent Vs Desk.com Chat : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Desk.com Chat

Comparing the market share of LiveAgent and Desk.com Chat

Compare LiveAgent vs Desk.com Chat customers by geography

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