Question 1

What are the different markets in which
        Genesys PureCloud and
        HappyFox compete against each other?

Accepted Answer

Genesys PureCloud and
        HappyFox compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and HappyFox compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.24%
        market share in comparison to
        HappyFox’s
        0.08%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        HappyFox holds the
        25th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        HappyFox in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        3,091 customers and
        HappyFox has
        1,035 customers in the
        Contact Center
        segment. Genesys PureCloud has
        2056 more customers than
        HappyFox in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        HappyFox has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
HappyFox has more customers in United States, United Kingdom and Canada.

Genesys PureCloud Vs HappyFox : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and HappyFox

Comparing the market share of Genesys PureCloud and HappyFox

Compare Genesys PureCloud vs HappyFox customers by geography

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