Question 1

What are the different markets in which
        NICE inContact and
        CozTel compete against each other?

Accepted Answer

NICE inContact and
        CozTel compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and CozTel compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.28%
        market share in comparison to
        CozTel’s
        0.00%.
        Since it has a better market share coverage,
        NICE inContact holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        CozTel holds the
        115th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        CozTel in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        3,485 customers and
        CozTel has
        8 customers in the
        Contact Center
        segment. NICE inContact has
        3477 more customers than
        CozTel in this category.

Question 4

What are the countries in which
        NICE inContact and
        CozTel has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
CozTel has more customers in United States, Indonesia and Nigeria.

NICE inContact Vs CozTel : In-Depth Comparison

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Comparing the customer bases of NICE inContact and CozTel

Comparing the market share of NICE inContact and CozTel

Compare NICE inContact vs CozTel customers by geography

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