Question 1

What are the different markets in which
        Freshworks and
        CozTel compete against each other?

Accepted Answer

Freshworks and
        CozTel compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and CozTel compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.68%
        market share in comparison to
        CozTel’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        CozTel holds the
        115th spot.

Question 3

How many customers are acquired by
        Freshworks and
        CozTel in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,901 customers and
        CozTel has
        8 customers in the
        Contact Center
        segment. Freshworks has
        33893 more customers than
        CozTel in this category.

Question 4

What are the countries in which
        Freshworks and
        CozTel has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
CozTel has more customers in United States, Indonesia and Nigeria.

Freshworks Vs CozTel : In-Depth Comparison

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Comparing the customer bases of Freshworks and CozTel

Comparing the market share of Freshworks and CozTel

Compare Freshworks vs CozTel customers by geography

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