Question 1

What are the different markets in which
        Genesys and
        8x8 Virtual Office compete against each other?

Accepted Answer

Genesys and
        8x8 Virtual Office compete against each other in
        the Communication, Contact Center, Business Phone Systems, Call Recording, Customer Experience.

Question 2

How does the market share of
        Genesys
        and 8x8 Virtual Office compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.45%
        market share in comparison to
        8x8 Virtual Office’s
        0.02%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        8x8 Virtual Office holds the
        48th spot.

Question 3

How many customers are acquired by
        Genesys and
        8x8 Virtual Office in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,639 customers and
        8x8 Virtual Office has
        196 customers in the
        Contact Center
        segment. Genesys has
        5443 more customers than
        8x8 Virtual Office in this category.

Question 4

What are the countries in which
        Genesys and
        8x8 Virtual Office has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
8x8 Virtual Office has more customers in United States, United Kingdom and Australia.

Genesys Vs 8x8 Virtual Office : In-Depth Comparison

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Comparing the customer bases of Genesys and 8x8 Virtual Office

Comparing the market share of Genesys and 8x8 Virtual Office

Compare Genesys vs 8x8 Virtual Office customers by geography

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