Question 1

What are the different markets in which
        Genesys Cloud CX and
        Pamela compete against each other?

Accepted Answer

Genesys Cloud CX and
        Pamela compete against each other in
        the Cloud Contact Center Software.

Question 2

How does the market share of
        Genesys Cloud CX
        and Pamela compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Genesys Cloud CX has a
        0.61%
        market share in comparison to
        Pamela’s
        0.19%.
        Since it has a better market share coverage,
        Genesys Cloud CX holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Pamela holds the
        28th spot.

Question 3

How many customers are acquired by
        Genesys Cloud CX and
        Pamela in the
        Cloud Contact Center Software segment?

Accepted Answer

Genesys Cloud CX has
        158 customers and
        Pamela has
        49 customers in the
        Cloud Contact Center Software
        segment. Genesys Cloud CX has
        109 more customers than
        Pamela in this category.

Question 4

What are the countries in which
        Genesys Cloud CX and
        Pamela has more customers?

Accepted Answer

Genesys Cloud CX has more customers in United States, India and Canada.
Pamela has more customers in United States, Germany and United Kingdom.

Genesys Cloud CX Vs Pamela : In-Depth Comparison

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Comparing the customer bases of Genesys Cloud CX and Pamela

Comparing the market share of Genesys Cloud CX and Pamela

Compare Genesys Cloud CX vs Pamela customers by geography

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