Question 1

What are the different markets in which
        Amazon Connect and
        VICIdial compete against each other?

Accepted Answer

Amazon Connect and
        VICIdial compete against each other in
        the Cloud Contact Center Software, Cloud Business Telephony, Contact Center, Contact Management, Live Chat.

Question 2

How does the market share of
        Amazon Connect
        and VICIdial compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Amazon Connect has a
        13.77%
        market share in comparison to
        VICIdial’s
        2.17%.
        Since it has a better market share coverage,
        Amazon Connect holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        VICIdial holds the
        9th spot.

Question 3

How many customers are acquired by
        Amazon Connect and
        VICIdial in the
        Cloud Contact Center Software segment?

Accepted Answer

Amazon Connect has
        5,251 customers and
        VICIdial has
        827 customers in the
        Cloud Contact Center Software
        segment. Amazon Connect has
        4424 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Amazon Connect and
        VICIdial has more customers?

Accepted Answer

Amazon Connect has more customers in United States, United Kingdom and Australia.
VICIdial has more customers in United States, India and Philippines.

Amazon Connect Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Amazon Connect and VICIdial

Comparing the market share of Amazon Connect and VICIdial

Compare Amazon Connect vs VICIdial customers by geography

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