Question 1

What are the different markets in which
        HelpSpot and
        ScreenSteps compete against each other?

Accepted Answer

HelpSpot and
        ScreenSteps compete against each other in
        the Self Service Support, Help Desk And Ticketing, Knowledge Management, Learning Management Systems.

Question 2

How does the market share of
        HelpSpot
        and ScreenSteps compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        HelpSpot has a
        0.82%
        market share in comparison to
        ScreenSteps’s
        0.38%.
        Since it has a better market share coverage,
        HelpSpot holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        ScreenSteps holds the
        16th spot.

Question 3

How many customers are acquired by
        HelpSpot and
        ScreenSteps in the
        Self Service Support segment?

Accepted Answer

HelpSpot has
        76 customers and
        ScreenSteps has
        35 customers in the
        Self Service Support
        segment. HelpSpot has
        41 more customers than
        ScreenSteps in this category.

Question 4

What are the countries in which
        HelpSpot and
        ScreenSteps has more customers?

Accepted Answer

HelpSpot has more customers in United States, United Kingdom and Canada.
ScreenSteps has more customers in United States, Canada and United Kingdom.

HelpSpot Vs ScreenSteps : In-Depth Comparison

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Comparing the customer bases of HelpSpot and ScreenSteps

Comparing the market share of HelpSpot and ScreenSteps

Compare HelpSpot vs ScreenSteps customers by geography

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