Question 1

What are the different markets in which
        Salesforce Desk.com and
        HelpSpot compete against each other?

Accepted Answer

Salesforce Desk.com and
        HelpSpot compete against each other in
        the Help Desk And Ticketing, Self Service Support, Customer Support Services.

Question 2

How does the market share of
        Salesforce Desk.com
        and HelpSpot compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Salesforce Desk.com has a
        5.20%
        market share in comparison to
        HelpSpot’s
        0.82%.
        Since it has a better market share coverage,
        Salesforce Desk.com holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        HelpSpot holds the
        12th spot.

Question 3

How many customers are acquired by
        Salesforce Desk.com and
        HelpSpot in the
        Self Service Support segment?

Accepted Answer

Salesforce Desk.com has
        480 customers and
        HelpSpot has
        76 customers in the
        Self Service Support
        segment. Salesforce Desk.com has
        404 more customers than
        HelpSpot in this category.

Question 4

What are the countries in which
        Salesforce Desk.com and
        HelpSpot has more customers?

Accepted Answer

Salesforce Desk.com has more customers in United States, Canada and United Kingdom.
HelpSpot has more customers in United States, United Kingdom and Canada.

Salesforce Desk.com Vs HelpSpot : In-Depth Comparison

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Comparing the customer bases of Salesforce Desk.com and HelpSpot

Comparing the market share of Salesforce Desk.com and HelpSpot

Compare Salesforce Desk.com vs HelpSpot customers by geography

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