Question 1

What are the different markets in which
        Intercom and
        Smartsupp Live Chat compete against each other?

Accepted Answer

Intercom and
        Smartsupp Live Chat compete against each other in
        the Instant Messaging And Chat, Live Chat, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Intercom
        and Smartsupp Live Chat compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Intercom has a
        18.94%
        market share in comparison to
        Smartsupp Live Chat’s
        2.40%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Smartsupp Live Chat holds the
        9th spot.

Question 3

How many customers are acquired by
        Intercom and
        Smartsupp Live Chat in the
        Live Chat segment?

Accepted Answer

Intercom has
        151,307 customers and
        Smartsupp Live Chat has
        19,190 customers in the
        Live Chat
        segment. Intercom has
        132117 more customers than
        Smartsupp Live Chat in this category.

Question 4

What are the countries in which
        Intercom and
        Smartsupp Live Chat has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Smartsupp Live Chat has more customers in Czech Republic, Poland and Italy.

Intercom Vs Smartsupp Live Chat : In-Depth Comparison

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Comparing the customer bases of Intercom and Smartsupp Live Chat

Comparing the market share of Intercom and Smartsupp Live Chat

Compare Intercom vs Smartsupp Live Chat customers by geography

Customer Movements for this month

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