Question 1

What are the different markets in which
        Zoho Desk and
        UseResponse compete against each other?

Accepted Answer

Zoho Desk and
        UseResponse compete against each other in
        the Helpdesk Tools, Knowledge Management, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Zoho Desk
        and UseResponse compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zoho Desk has a
        0.27%
        market share in comparison to
        UseResponse’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        UseResponse holds the
        63rd spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        UseResponse in the
        Knowledge Management segment?

Accepted Answer

Zoho Desk has
        6,186 customers and
        UseResponse has
        66 customers in the
        Knowledge Management
        segment. Zoho Desk has
        6120 more customers than
        UseResponse in this category.

Question 4

What are the countries in which
        Zoho Desk and
        UseResponse has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
UseResponse has more customers in United States, Germany and United Kingdom.

Zoho Desk Vs UseResponse : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and UseResponse

Comparing the market share of Zoho Desk and UseResponse

Compare Zoho Desk vs UseResponse customers by geography

Customer Movements for this month

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