Question 1

What are the different markets in which
        LiveAgent and
        RFPIO compete against each other?

Accepted Answer

LiveAgent and
        RFPIO compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and RFPIO compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.55%
        market share in comparison to
        RFPIO’s
        0.08%.
        Since it has a better market share coverage,
        LiveAgent holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        RFPIO holds the
        22nd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        RFPIO in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        7,304 customers and
        RFPIO has
        1,040 customers in the
        Knowledge Management
        segment. LiveAgent has
        6264 more customers than
        RFPIO in this category.

Question 4

What are the countries in which
        LiveAgent and
        RFPIO has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
RFPIO has more customers in United States, United Kingdom and Canada.

LiveAgent Vs RFPIO : In-Depth Comparison

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Comparing the customer bases of LiveAgent and RFPIO

Comparing the market share of LiveAgent and RFPIO

Compare LiveAgent vs RFPIO customers by geography

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