Question 1

What are the different markets in which
        Zoho Desk and
        Igloo Software compete against each other?

Accepted Answer

Zoho Desk and
        Igloo Software compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, File Sharing.

Question 2

How does the market share of
        Zoho Desk
        and Igloo Software compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zoho Desk has a
        0.39%
        market share in comparison to
        Igloo Software’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Igloo Software holds the
        69th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Igloo Software in the
        Knowledge Management segment?

Accepted Answer

Zoho Desk has
        5,271 customers and
        Igloo Software has
        46 customers in the
        Knowledge Management
        segment. Zoho Desk has
        5225 more customers than
        Igloo Software in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Igloo Software has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Igloo Software has more customers in United States, Canada and United Kingdom.

Zoho Desk Vs Igloo Software : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Igloo Software

Comparing the market share of Zoho Desk and Igloo Software

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