Question 1

What are the different markets in which
        SysAid and
        mHelpDesk compete against each other?

Accepted Answer

SysAid and
        mHelpDesk compete against each other in
        the IT Service, Applications Suite, Business Intelligence (BI), Collaborative Calendars, Employee Scheduling.

Question 2

How does the market share of
        SysAid
        and mHelpDesk compare in the
        IT Service market?

Accepted Answer

In the IT Service market,
        SysAid has a
        0.91%
        market share in comparison to
        mHelpDesk’s
        0.14%.
        Since it has a better market share coverage,
        SysAid holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the IT Service category, while
        mHelpDesk holds the
        27th spot.

Question 3

How many customers are acquired by
        SysAid and
        mHelpDesk in the
        IT Service segment?

Accepted Answer

SysAid has
        907 customers and
        mHelpDesk has
        135 customers in the
        IT Service
        segment. SysAid has
        772 more customers than
        mHelpDesk in this category.

Question 4

What are the countries in which
        SysAid and
        mHelpDesk has more customers?

Accepted Answer

SysAid has more customers in United States, United Kingdom and Canada.
mHelpDesk has more customers in United States, Canada and United Kingdom.

SysAid Vs mHelpDesk : In-Depth Comparison

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Comparing the customer bases of SysAid and mHelpDesk

Comparing the market share of SysAid and mHelpDesk

Compare SysAid vs mHelpDesk customers by geography

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