Question 1

What are the different markets in which
        Freshchat and
        Zoho Desk compete against each other?

Accepted Answer

Freshchat and
        Zoho Desk compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        Freshchat
        and Zoho Desk compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Freshchat has a
        0.22%
        market share in comparison to
        Zoho Desk’s
        0.10%.
        Since it has a better market share coverage,
        Freshchat holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Zoho Desk holds the
        25th spot.

Question 3

How many customers are acquired by
        Freshchat and
        Zoho Desk in the
        Instant Messaging And Chat segment?

Accepted Answer

Freshchat has
        11,058 customers and
        Zoho Desk has
        5,271 customers in the
        Instant Messaging And Chat
        segment. Freshchat has
        5787 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Freshchat and
        Zoho Desk has more customers?

Accepted Answer

Freshchat has more customers in United States, United Kingdom and India.
Zoho Desk has more customers in United States, India and Australia.

Freshchat Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Freshchat and Zoho Desk

Comparing the market share of Freshchat and Zoho Desk

Compare Freshchat vs Zoho Desk customers by geography

Customer Movements for this month

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