Question 1

What are the different markets in which
        Zendesk and
        Drift compete against each other?

Accepted Answer

Zendesk and
        Drift compete against each other in
        the Instant Messaging And Chat, Account Based Marketing, Appointments And Scheduling, Artificial Intelligence, Contact Center.

Question 2

How does the market share of
        Zendesk
        and Drift compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        5.08%
        market share in comparison to
        Drift’s
        0.34%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Drift holds the
        18th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Drift in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Drift has
        11,895 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        168519 more customers than
        Drift in this category.

Question 4

What are the countries in which
        Zendesk and
        Drift has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Drift has more customers in United States, United Kingdom and India.

Zendesk Vs Drift : In-Depth Comparison

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Comparing the customer bases of Zendesk and Drift

Comparing the market share of Zendesk and Drift

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