Question 1

What are the different markets in which
        LiveAgent and
        Rocket.Chat compete against each other?

Accepted Answer

LiveAgent and
        Rocket.Chat compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Helpdesk Tools, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Rocket.Chat compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        LiveAgent has a
        0.15%
        market share in comparison to
        Rocket.Chat’s
        0.02%.
        Since it has a better market share coverage,
        LiveAgent holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Rocket.Chat holds the
        46th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Rocket.Chat in the
        Instant Messaging And Chat segment?

Accepted Answer

LiveAgent has
        7,469 customers and
        Rocket.Chat has
        1,062 customers in the
        Instant Messaging And Chat
        segment. LiveAgent has
        6407 more customers than
        Rocket.Chat in this category.

Question 4

What are the countries in which
        LiveAgent and
        Rocket.Chat has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Rocket.Chat has more customers in United States, Brazil and Germany.

LiveAgent Vs Rocket.Chat : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Rocket.Chat

Comparing the market share of LiveAgent and Rocket.Chat

Compare LiveAgent vs Rocket.Chat customers by geography

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