Question 1

What are the different markets in which
        LiveAgent and
        Next IT compete against each other?

Accepted Answer

LiveAgent and
        Next IT compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and Next IT compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        7.48%
        market share in comparison to
        Next IT’s
        0.24%.
        Since it has a better market share coverage,
        LiveAgent holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Next IT holds the
        38th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Next IT in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        Next IT has
        218 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6627 more customers than
        Next IT in this category.

Question 4

What are the countries in which
        LiveAgent and
        Next IT has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Next IT has more customers in United States, United Kingdom and Australia.

LiveAgent Vs Next IT : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Next IT

Comparing the market share of LiveAgent and Next IT

Compare LiveAgent vs Next IT customers by geography

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