Question 1

What are the different markets in which
        LiveAgent and
        Kapdesk compete against each other?

Accepted Answer

LiveAgent and
        Kapdesk compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Kapdesk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        7.33%
        market share in comparison to
        Kapdesk’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Kapdesk holds the
        82nd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Kapdesk in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,894 customers and
        Kapdesk has
        8 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6886 more customers than
        Kapdesk in this category.

Question 4

What are the countries in which
        LiveAgent and
        Kapdesk has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Kapdesk has more customers in Poland, India and United States.

LiveAgent Vs Kapdesk : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Kapdesk

Comparing the market share of LiveAgent and Kapdesk

Compare LiveAgent vs Kapdesk customers by geography

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