Question 1

What are the different markets in which
        LiveAgent and
        Keeping compete against each other?

Accepted Answer

LiveAgent and
        Keeping compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Keeping compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.20%
        market share in comparison to
        Keeping’s
        0.02%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Keeping holds the
        78th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Keeping in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,469 customers and
        Keeping has
        12 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7457 more customers than
        Keeping in this category.

Question 4

What are the countries in which
        LiveAgent and
        Keeping has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Keeping has more customers in United Kingdom, India and Australia.

LiveAgent Vs Keeping : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Keeping

Comparing the market share of LiveAgent and Keeping

Compare LiveAgent vs Keeping customers by geography

Customer Movements for this month

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