Question 1

What are the different markets in which
        LiveAgent and
        Enchant compete against each other?

Accepted Answer

LiveAgent and
        Enchant compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Enchant compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.20%
        market share in comparison to
        Enchant’s
        0.21%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Enchant holds the
        43rd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Enchant in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,469 customers and
        Enchant has
        157 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7312 more customers than
        Enchant in this category.

Question 4

What are the countries in which
        LiveAgent and
        Enchant has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Enchant has more customers in United States, United Kingdom and India.

LiveAgent Vs Enchant : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Enchant

Comparing the market share of LiveAgent and Enchant

Compare LiveAgent vs Enchant customers by geography

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