Question 1

What are the different markets in which
        NICE inContact and
        Netomi compete against each other?

Accepted Answer

NICE inContact and
        Netomi compete against each other in
        the Help Desk And Ticketing, Call Recording, Cloud Contact Center Software, Communication, Contact Center.

Question 2

How does the market share of
        NICE inContact
        and Netomi compare in the
        Help Desk And Ticketing market?

Accepted Answer

In the Help Desk And Ticketing market,
        NICE inContact has a
        14.41%
        market share in comparison to
        Netomi’s
        0.03%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Help Desk And Ticketing category, while
        Netomi holds the
        22nd spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Netomi in the
        Help Desk And Ticketing segment?

Accepted Answer

NICE inContact has
        3,485 customers and
        Netomi has
        8 customers in the
        Help Desk And Ticketing
        segment. NICE inContact has
        3477 more customers than
        Netomi in this category.

Question 4

What are the countries in which
        NICE inContact and
        Netomi has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Netomi has more customers in United States, India and Ireland.

NICE inContact Vs Netomi : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Netomi

Comparing the market share of NICE inContact and Netomi

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