Question 1

What are the different markets in which
        Freshdesk and
        Eptica compete against each other?

Accepted Answer

Freshdesk and
        Eptica compete against each other in
        the Customer Support Services, Contact Center, Customer Experience, Knowledge Management, Live Chat.

Question 2

How does the market share of
        Freshdesk
        and Eptica compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Freshdesk has a
        88.98%
        market share in comparison to
        Eptica’s
        0.01%.
        Since it has a better market share coverage,
        Freshdesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        Eptica holds the
        52nd spot.

Question 3

How many customers are acquired by
        Freshdesk and
        Eptica in the
        Customer Support Services segment?

Accepted Answer

Freshdesk has
        119,600 customers and
        Eptica has
        7 customers in the
        Customer Support Services
        segment. Freshdesk has
        119593 more customers than
        Eptica in this category.

Question 4

What are the countries in which
        Freshdesk and
        Eptica has more customers?

Accepted Answer

Freshdesk has more customers in United States, United Kingdom and India.
Eptica has more customers in United States, France and Germany.

Freshdesk Vs Eptica : In-Depth Comparison

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Comparing the customer bases of Freshdesk and Eptica

Comparing the market share of Freshdesk and Eptica

Compare Freshdesk vs Eptica customers by geography

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