Question 1

What are the different markets in which
        Zendesk and
        Sitecore compete against each other?

Accepted Answer

Zendesk and
        Sitecore compete against each other in
        the Customer Experience, Audience Insights, Contact Center, Customer Data Integration, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Sitecore compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Sitecore’s
        1.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Sitecore holds the
        21st spot.

Question 3

How many customers are acquired by
        Zendesk and
        Sitecore in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Sitecore has
        12,918 customers in the
        Customer Experience
        segment. Zendesk has
        167496 more customers than
        Sitecore in this category.

Question 4

What are the countries in which
        Zendesk and
        Sitecore has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Sitecore has more customers in United States, United Kingdom and Australia.

Zendesk Vs Sitecore : In-Depth Comparison

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Comparing the customer bases of Zendesk and Sitecore

Comparing the market share of Zendesk and Sitecore

Compare Zendesk vs Sitecore customers by geography

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