Question 1

What are the different markets in which
        Zendesk and
        GetFeedback compete against each other?

Accepted Answer

Zendesk and
        GetFeedback compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and GetFeedback compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        13.87%
        market share in comparison to
        GetFeedback’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        GetFeedback holds the
        90th spot.

Question 3

How many customers are acquired by
        Zendesk and
        GetFeedback in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        182,268 customers and
        GetFeedback has
        279 customers in the
        Customer Experience
        segment. Zendesk has
        181989 more customers than
        GetFeedback in this category.

Question 4

What are the countries in which
        Zendesk and
        GetFeedback has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
GetFeedback has more customers in United States, United Kingdom and Australia.

Zendesk Vs GetFeedback : In-Depth Comparison

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Comparing the customer bases of Zendesk and GetFeedback

Comparing the market share of Zendesk and GetFeedback

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