Question 1

What are the different markets in which
        Zendesk and
        Smartlook compete against each other?

Accepted Answer

Zendesk and
        Smartlook compete against each other in
        the Customer Experience, Heatmaps, Analytics, Contact Center, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Smartlook compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.31%
        market share in comparison to
        Smartlook’s
        2.25%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Smartlook holds the
        12th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Smartlook in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        165,070 customers and
        Smartlook has
        21,474 customers in the
        Customer Experience
        segment. Zendesk has
        143596 more customers than
        Smartlook in this category.

Question 4

What are the countries in which
        Zendesk and
        Smartlook has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Smartlook has more customers in Brazil, United States and Czech Republic.

Zendesk Vs Smartlook : In-Depth Comparison

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Comparing the customer bases of Zendesk and Smartlook

Comparing the market share of Zendesk and Smartlook

Compare Zendesk vs Smartlook customers by geography

Customer Movements for this month

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