Question 1

What are the different markets in which
        Intercom and
        Genesys PureCloud compete against each other?

Accepted Answer

Intercom and
        Genesys PureCloud compete against each other in
        the Communication, Customer Engagement, Customer Experience, Instant Messaging And Chat, Auto Dialer.

Question 2

How does the market share of
        Intercom
        and Genesys PureCloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Intercom has a
        13.00%
        market share in comparison to
        Genesys PureCloud’s
        0.31%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys PureCloud holds the
        31st spot.

Question 3

How many customers are acquired by
        Intercom and
        Genesys PureCloud in the
        Customer Experience segment?

Accepted Answer

Intercom has
        151,307 customers and
        Genesys PureCloud has
        3,569 customers in the
        Customer Experience
        segment. Intercom has
        147738 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Intercom and
        Genesys PureCloud has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Intercom Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Intercom and Genesys PureCloud

Comparing the market share of Intercom and Genesys PureCloud

Compare Intercom vs Genesys PureCloud customers by geography

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