Question 1

What are the different markets in which
        Zoho CRM and
        Genesys compete against each other?

Accepted Answer

Zoho CRM and
        Genesys compete against each other in
        the Customer Experience, Communication, Contact Center, Contact Management, Customer Engagement.

Question 2

How does the market share of
        Zoho CRM
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.49%
        market share in comparison to
        Genesys’s
        0.88%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        22nd spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        31,668 customers and
        Genesys has
        11,246 customers in the
        Customer Experience
        segment. Zoho CRM has
        20422 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Genesys has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Genesys has more customers in United States, United Kingdom and Australia.

Zoho CRM Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Genesys

Comparing the market share of Zoho CRM and Genesys

Compare Zoho CRM vs Genesys customers by geography

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