Categories where Freshworks and Genesys compete
Freshworks
Comparing the customer bases of Freshworks and Genesys, we can see that Freshworks has 33897 customer(s), while Genesys has 5549 customer(s). In the Customer Experience category, with 33897 customer(s) Freshworks stands at 5th place by ranking, while Genesys with 5549 customer(s), is at the 23rd place.
Freshworks
5th
33897 Customer
Genesys
23rd
5549 Customer
Freshworks has a 3.56% market share in the Customer Experience category, while Genesys has a 0.58% market share in the same space.
Comparing Freshworks and Genesys customers based on their geographic location, we can see that Freshworks has more customers in United States, United Kingdom and India, while Genesys has more customers in United States.
Freshworks
Genesys
Gain actionable insights about the buying patterns of Freshworks vs Genesys’s target audience.
Freshworks
New
169 Customer
Lost
216 Customer
Genesys
New
26 Customer
Lost
28 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Freshworks and Genesys compete against each other?
Freshworks and Genesys compete against each other in the Contact Center, Customer Experience, Communication, Customer Support Services, Interactive Voice Response (IVR).
How does the market share of Freshworks and Genesys compare in the Customer Experience market?
How many customers are acquired by Freshworks and Genesys in the Customer Experience segment?
What are the countries in which Freshworks and Genesys has more customers?
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