Question 1

What are the different markets in which
        Freshworks and
        ClickTale compete against each other?

Accepted Answer

Freshworks and
        ClickTale compete against each other in
        the Customer Experience, Analytics, Contact Center, Customer Support Services, Heatmaps.

Question 2

How does the market share of
        Freshworks
        and ClickTale compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.25%
        market share in comparison to
        ClickTale’s
        1.27%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ClickTale holds the
        17th spot.

Question 3

How many customers are acquired by
        Freshworks and
        ClickTale in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        41,343 customers and
        ClickTale has
        16,109 customers in the
        Customer Experience
        segment. Freshworks has
        25234 more customers than
        ClickTale in this category.

Question 4

What are the countries in which
        Freshworks and
        ClickTale has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
ClickTale has more customers in United States, United Kingdom and France.

Freshworks Vs ClickTale : In-Depth Comparison

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Comparing the customer bases of Freshworks and ClickTale

Comparing the market share of Freshworks and ClickTale

Compare Freshworks vs ClickTale customers by geography

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